Pelanggaran DMARC

Revisi terkini pada 26 Mei 2015 22.03

Please scroll down for English version.

[sunting] Versi Bahasa Indonesia

[sunting] Gejala Masalah

Anda mengirim email ke server kami, dan anda mendapat pesan error atau bounce dari server kami yang isinya:

550 Unauthenticated email from your domain is not accepted due to domain’s DMARC policy. Please contact your domain administrator if this was a legitimate email. Please see https://docs.indoglobal.com/wiki/Pelanggaran_DMARC for more information.

[sunting] Penyebab

Email anda gagal terkirim karena kedua hal tersebut di bawah ini:

• Nama domain yang anda gunakan mengaktifkan mekanisme DMARC supaya kami dan pengelola mail server lain dapat mengetahui mana email yang sah dari domain yang anda gunakan.
• Email yang anda kirim tidak memenuhi kriteria email yang sah sesuai dengan mekanisme DMARC.

[sunting] Solusi

Silakan menghubungi pengelola domain yang anda gunakan. Mereka akan dapat membantu anda melakukan konfigurasi pengiriman email yang benar.

[sunting] English Version

[sunting] Symptoms

You intended to send an email to a domain managed by our server, and you are getting an error message or a bounce email with the following message:

550 Unauthenticated email from your domain is not accepted due to domain’s DMARC policy. Please contact your domain administrator if this was a legitimate email. Please see https://docs.indoglobal.com/wiki/Pelanggaran_DMARC for more information.

[sunting] Cause

Your email didn't reach its intended recipient because of these reasons:

• The domain name you are using has an active DMARC mechanism, in order for us and other mail server operators to be able to tell legitimate emails from the rest.
• The email you are sending is not in accordance of the policy stated in its DMARC mechanism.

[sunting] Solution

Please contact your domain or email administrator. They should be able to help you set up your email sending environment.